Spanning a minimum of 28 years, Denise has a wealth of experience in the collection industry, having previously owned and managed two successful debt collection agencies, the last one of which was merged into the Hitachi Capital Group following delivery of outstanding performance.
Being one of the youngest members of the ICM to be accredited on merit alone, Denise has enjoyed Fellowship status since 1994 and has dedicated many years of service to the Credit Services Association (CSA) Counsel, holding positions such as Treasurer and serving on the Disciplinary & Compliance committees.
Bill has gained extensive knowledge of the collections industry over the last 25 years, managing the collection, litigation and agency teams of major high street lenders, in addition to holding the title of Country Manager for an international collection operation. Bill has also designed, created and implemented collection systems and strategies throughout his career and was also the Project Manager responsible for the creation of The First Personal Bank, being the first telephone banking operation in the UK
Caroline started her career in the industry in 1993 as a part time collector and gained extensive experience at a number of collection agencies and solicitors practices. During her career Caroline has managed collections in commercial, consumer and legal departments and has successfully gained a pass with credit on the CSA City and Guilds Diploma Course. Caroline has also worked alongside Denise over the past 8 years.
Fiona has been a valued member of the Collection Support Team for the last 18 months. Starting life at IMFS as a Collection Support Administrator she has since quickly progressed to the role of Quality and Compliance Officer. Fiona is now training further to take over the role of Collection Support Manager. Her experience from the ‘ground up’ has enabled her to gain a solid understanding of the nature and requirements of the company. Fiona joined IMFS after graduating from Leeds University with honours in 2007. Her time studying honed her analytical and organisational skills, which are now used fully in dealing with clients and managing the administrational side of IMFS’s operation. Fiona has become an integral part of the team and we hope her development continues to benefit our clients and IMFS.
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