Spanning a minimum of 28 years, Denise has a wealth of experience in the collection industry, having previously owned and managed two successful debt collection agencies, the last one of which was merged into the Hitachi Capital Group following delivery of outstanding performance.
Being one of the youngest members of the ICM to be accredited on merit alone, Denise has enjoyed Fellowship status since 1994 and has dedicated many years of service to the Credit Services Association (CSA) Counsel, holding positions such as Treasurer and serving on the Disciplinary & Compliance committees.
Caroline started her career in the industry in 1993 as a part time collector and gained extensive experience at a number of collection agencies and solicitors practices. During her career Caroline has managed collections in commercial, consumer and legal departments and has successfully gained a pass with credit on the CSA City and Guilds Diploma Course. Caroline has also worked alongside Denise over the past 8 years.
Linda has been a valued member of the senior collections team for the past 4 years. Starting life at IMFS as a collector, and having undertaken team leader roles in her previous employment, Linda has gradually progressed to the role of Quality and Compliance Officer within IMFS. Linda’s experience from the ‘ground up’ has enabled her to gain a solid understanding of the nature and requirements of the company and it's customers. Linda has already become an integral part of the team and we are confident her development will continue to benefit our clients, suppliers and internal staff alike.
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