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Call Centre: telephone contact on all cases at all times
Field: agent recoveries, a visit to the debtors last known address
Court: processes, that are both acceptable & affordable
(under Client’s name)
Early reminder letter production
Contacting ‘not due’ & ‘early arrears’
Customer query resolutions
Payment to terms
Important feedback to clients
Customer goodwill kept intact
Assistance with ideas on clients
current strategy changes
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