IMFS Merges!
IMFS joins the Teleperformance Group, the world’s leading provider of outsourced contact centre and CRM solutions.

IMFS Awarded ISO9001:2008 Certification
As part of our continued adherence to compliance
IMFS has been awarded ISO9001 accreditation. Denise Crossley says “Yet again we’re able to prove to our partners that we provide a quality recovery service, in line with compliance!"

IMFS Shortlisted for Commercial DCA Of The Year
Again IMFS finds itself nominated for an award at the annual Credit Today Awards. Denise Crossley explains “Once again it’s great to see that our clients recognise the hard work we all carry out at IMFS. For them to personally nominate us and give the testimonials they did is fantastic, and very uplifting for the team

De-Vere Group 'Fit' The Bill
IMFS are pleased to be working alongside new client DeVere Group, providing external collections for the Greens & Village Health Clubs. Denise Crossley says “It’s wonderful news for IMFS. To welcome onboard such a prestigious brand such as De-Vere Group is testimony to the continued results IMFS achieve for all it’s clients. This is already proving to be a good client to deal with and a great fit.

IMFS Secure Another New Contract!
IMFS have been selected as an additional collection agency to act on behalf of Egg Banking, part of the Citi Group, due to IMFS’s proven track record on performance for other clients. Denise Crossley said “We are very excited to be working along side such a high profile client as Egg. We look forward to providing excellent performance results once again for this very important client.

IMFS – DCA Of The Year!
IMFS were awarded the prestigious trophy for DCA Of The Year 2007/8 (<£2M Turnover). The judges were impressed with the huge array of creditor and debtor testimonials, excellent staff training programmes and a bonus structure based on both collections and customer satisfactions, complaints, call quality, attendance levels and staff loyalty.

IMFS Expands Its Operation
Due to continued growth for IMFS, it has been necessary to expand our designated call centre environment, created in newly obtained office space. This has included further investment in the IT and telecommunications structure, which in turn will allow for continued delivery of first class customer service.