IMFS have been selected as an additional collection agency to act on behalf of Egg Banking, part of the Citi Group, due to IMFS’s proven track record on performance for other clients. Denise Crossley said “We are very excited to be working along side such a high profile client as Egg. We look forward to providing excellent performance results once again for this very important client.
IMFS were awarded the prestigious trophy for DCA Of The Year 2007/8 (<£2M Turnover). The judges were impressed with the huge array of creditor and debtor testimonials, excellent staff training programmes and a bonus structure based on both collections and customer satisfactions, complaints, call quality, attendance levels and staff loyalty.
Due to continued growth for IMFS, it has been necessary to expand our designated call centre environment, created in newly obtained office space. This has included further investment in the IT and telecommunications structure, which in turn will allow for continued delivery of first class customer service.
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